FAQ for Alsafaa Jewellery

1. What is Alsafaa Jewellery?

Alsafaa Jewellery is a family-owned business specializing in exquisite, jewellery that celebrates heritage, style, and craftsmanship. Our collection includes locally made pieces created in Sydney, Australia, as well as luxurious jewellery imported internationally, combining the best of both worlds.

2. Are your products handmade?

Yes, many of our custom jewellery pieces are handmade by skilled artisans in Sydney, Australia. In addition, our imported jewellery from Dubai reflects the high standards and intricate designs for which the region is renowned.

3. Where do you source your materials from?

We source our materials from trusted suppliers globally, including ethically sourced gold, silver, and gemstones. Our Dubai-imported jewellery meets the highest quality standards, and our locally made pieces reflect Australia’s artisanal craftsmanship.

4. Do you offer customisation or personalised items?

We'd absolutely delighted to bring your ideas to life. Contact us via email at alsafaajewelleryasj@gmail.com with your request, and our team will collaborate with you to create a custom or personalized piece tailored to your vision.

5. How can I contact Alsafaa Jewellery?

You can reach us at alsafaajewelleryasj@gmail.com, and our dedicated customer service team will assist you with whatever you need.

6. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, Mastercard, AMEX), PayPal, and other secure online payment options for a seamless shopping experience.

7. When will my order be processed?

All orders are handled and shipped from Sydney, Australia. We process orders Monday through Friday, excluding weekends and holidays. Orders will be processed within 1-3 business days and shipped the next business day after processing. Please allow additional time during peak seasons or holidays.

8. How long does shipping take?

Shipping times depend on your location and the specific product. Domestic orders within Australia typically take 3-7 business days, while international orders may take 7-14 business days to arrive.

9. Where do you ship from?

Our jewellery is shipped directly from Sydney, Australia. This includes locally made pieces as well as our exclusive imported collections from Dubai.

10. Do you ship internationally?

Yes, we ship worldwide. Shipping fees and delivery times vary depending on your location.

11. Will I be charged customs and taxes?

For international orders, you may be responsible for duties, taxes, and customs fees upon your order’s arrival, depending on your local customs policies. These charges are not covered by Alsafaa Jewellery. For details, contact your local customs office.

12. Can I change or cancel my order?

To ensure prompt processing, changes or cancellations must be requested within 12 hours of placing your order. After this window, requests cannot be accommodated.

13. What is your return policy?

We accept returns for refunds or exchanges. If you’ve received a defective, incorrect, or damaged item, please email us with your order number, photographs, and all relevant details. Visit our Returns & Refunds page for more details.

14. What if I don’t receive my order?

If you don’t receive your order within 30 days of shipping, you’re eligible for a full refund. Please contact us for assistance.

15. How do I return an item?

To initiate a return, contact us at alsafaajewelleryasj@gmail.com. Our team will guide you through the process.

16. When will I receive my refund?

Refunds are credited to your original payment method. If you paid by credit or debit card, it may take 7-10 business days after we receive the returned item for the funds to reflect in your account. For delays, contact your card-issuing bank.

17. Are your products environmentally friendly?

We are committed to sustainable practices. We use eco-conscious materials and packaging wherever possible to minimize our environmental footprint while maintaining quality.